How to configure your HelloHost email account on the most common apps and devices.
Your email settings
Before setting up any app, you'll need these details. Replace yourdomain.co.za with your actual domain, and use the full email address and its password when prompted.
Incoming server (IMAP) - mail.yourdomain.co.za
IMAP port - 993 (SSL/TLS)
Outgoing server (SMTP) - mail.yourdomain.co.za
SMTP port - 465 (SSL/TLS) or 587 (STARTTLS)
Username - our full email address, e.g. [email protected]
Password - your email account password
Authentication - required (same as username/password above)
Note: these ports have been confirmed correct for the HelloHost mail server.
Creating an email account in cPanel
Do this first if you haven't already created the mailbox.
- Log into cPanel (yourdomain.co.za/cpanel or the link from your welcome email)
- Under Email, click Email Accounts
- Click Create
- Enter the username (the part before the @) and choose your domain
- Set a password, or click Generate for a strong one. Save it somewhere safe
- Set a mailbox quota (or leave unlimited if your plan allows)
- Click Create
Your new address is ready to use immediately. You can find your IMAP/SMTP settings for this account under Email Accounts > Connect Devices next to the account.
Microsoft Outlook (desktop)
- Open Outlook and go to File > Add Account
- Enter your full email address and click Connect
- If Outlook doesn't auto detect the settings, choose Advanced options and select Let me set up my account manually
- Choose IMAP
- Enter the incoming and outgoing server details from the table above
- Enter your email address as the username, and your email password
- Make sure SSL/TLS is enabled for both incoming and outgoing
- Click Connect, then Done
If Outlook keeps prompting for a password that isn't being accepted, double check there are no extra spaces copied into the password field.
Common issues
"Username or password incorrect". Confirm you're using the full email address (not just the part before the @) as the username, and that the password matches exactly what was set in cPanel.
Emails send but don't receive, or vice versa. Usually means the incoming or outgoing port/security type doesn't match. Double check SSL/TLS is selected, not "None" or "STARTTLS" where SSL/TLS is expected.
Can't connect at all. Confirm the domain's DNS has propagated (new domains can take a few hours) and that the mail server hostname resolves. Your IT contact or HelloHost support can confirm this from the server side.
Still stuck? Contact HelloHost support with your domain name and which app you're setting up, and we'll help you get connected.
