How to configure your HelloHost email account on the most common apps and devices.
Your email settings
Before setting up any app, you'll need these details. Replace yourdomain.co.za with your actual domain, and use the full email address and its password when prompted.
Incoming server (IMAP) - mail.yourdomain.co.za
IMAP port - 993 (SSL/TLS)
Outgoing server (SMTP) - mail.yourdomain.co.za
SMTP port - 465 (SSL/TLS) or 587 (STARTTLS)
Username - our full email address, e.g. [email protected]
Password - your email account password
Authentication - required (same as username/password above)
Note: these ports have been confirmed correct for the HelloHost mail server.
Creating an email account in cPanel
Do this first if you haven't already created the mailbox.
- Log into cPanel (yourdomain.co.za/cpanel or the link from your welcome email)
- Under Email, click Email Accounts
- Click Create
- Enter the username (the part before the @) and choose your domain
- Set a password, or click Generate for a strong one. Save it somewhere safe
- Set a mailbox quota (or leave unlimited if your plan allows)
- Click Create
Your new address is ready to use immediately. You can find your IMAP/SMTP settings for this account under Email Accounts > Connect Devices next to the account.
Android phone (Gmail app)
- Open the Gmail app
- Tap your profile picture (top right) > Add another account
- Choose Other
- Enter your full email address and tap Next
- Choose Personal (IMAP)
- Enter your password and tap Next
- On the incoming server screen, enter the IMAP server and port 993, with security type SSL/TLS
- On the outgoing server screen, enter the SMTP server and port 465 (or 587 with STARTTLS)
- Enter the same username and password again if prompted
- Tap Next through the remaining options, then Done
Note: some Android phones use a separate built in Email app instead of Gmail. The steps are the same, just choose IMAP as the account type and enter the same settings.
Common issues
"Username or password incorrect". Confirm you're using the full email address (not just the part before the @) as the username, and that the password matches exactly what was set in cPanel.
Emails send but don't receive, or vice versa. Usually means the incoming or outgoing port/security type doesn't match. Double check SSL/TLS is selected, not "None" or "STARTTLS" where SSL/TLS is expected.
Can't connect at all. Confirm the domain's DNS has propagated (new domains can take a few hours) and that the mail server hostname resolves. Your IT contact or HelloHost support can confirm this from the server side.
Still stuck? Contact HelloHost support with your domain name and which app you're setting up, and we'll help you get connected.
