Knowledgebase

Your email settings

Before setting up any app, you'll need these details. Replace yourdomain.co.za with your actual domain, and use the full email address and its password when prompted.

Incoming server (IMAP) - mail.yourdomain.co.za

IMAP port - 993 (SSL/TLS)

Outgoing server (SMTP) - mail.yourdomain.co.za

SMTP port - 465 (SSL/TLS) or 587 (STARTTLS)

Username - our full email address, e.g. [email protected]

Password - your email account password

Authentication - required (same as username/password above)

Note: these ports have been confirmed correct for the HelloHost mail server.

Creating an email account in cPanel

Do this first if you haven't already created the mailbox.

1. Log into cPanel (yourdomain.co.za/cpanel or the link from your welcome email)
2. Under Email, click Email Accounts
3. Click Create
4. Enter the username (the part before the @) and choose your domain
5. Set a password, or click Generate for a strong one. Save it somewhere safe
6. Set a mailbox quota (or leave unlimited if your plan allows)
7. Click Create

Your new address is ready to use immediately. You can find your IMAP/SMTP settings for this account under Email Accounts > Connect Devices next to the account.

iOS (iPhone/iPad Mail app)

1. Go to Settings > Mail > Accounts > Add Account
2. Tap Other, then Add Mail Account
3. Enter your name, email address, password, and a description, then tap Next
4. Choose IMAP
5. Under Incoming Mail Server, enter the host name, your full email as username, and your password
6. Under Outgoing Mail Server, enter the same host name, username, and password
7. Tap Next. iOS will verify the settings
8. If prompted for port numbers, use 993 for incoming and 465 for outgoing, both with SSL enabled (toggle Use SSL on under Advanced if not already on)
9. Tap Save

Common issues

"Username or password incorrect". Confirm you're using the full email address (not just the part before the @) as the username, and that the password matches exactly what was set in cPanel.

Emails send but don't receive, or vice versa. Usually means the incoming or outgoing port/security type doesn't match. Double check SSL/TLS is selected, not "None" or "STARTTLS" where SSL/TLS is expected.

Can't connect at all. Confirm the domain's DNS has propagated (new domains can take a few hours) and that the mail server hostname resolves. Your IT contact or HelloHost support can confirm this from the server side.

Still stuck? Contact HelloHost support with your domain name and which app you're setting up, and we'll help you get connected.